$49.00
🛡️NOMAD 1-Year Extended Warranty—
$49.00
The Story
🕒 Time Frame
This extended warranty covers your tracker for an additional year beyond the original 1-year warranty — providing 2 years of total coverage from the original parcel delivery date.
✅ What’s Covered
Condition 1: Tracker not working and fails the one-hour test
If your tracker is not functioning and fails to run for at least one hour during testing—even after following the recommended troubleshooting steps—it is covered for replacement under the extended warranty.
Not sure how to perform the one-hour test? Please contact our support team and we’ll send you a quick guide.
Condition 2: Tracker moves and passes the one-hour test, but still has tracking issues
If the tracker appears to work normally and passes the one-hour test, but your issue remains unresolved after applying our repair suggestions, it is also eligible for replacement.
Condition 3: Missing Accessories
Some users may not use the tracker right away and only realize accessories are missing after the standard 1-year warranty period.
With this extended warranty, we will resend the missing accessories via standard post shipping.
❌ What’s Not Covered
Battery aging or degradation
The battery is not covered under the extended warranty. Battery wear and reduced performance over time is considered normal and expected.
Note: Our standard 1-year warranty already includes battery coverage. The extended warranty only applies to the tracker’s core functionality, not the battery after the first year.
🛠️ How to Claim
To make a claim under your extended warranty, please contact our support team with:
-
Your order number
-
A description of the issue
-
Any troubleshooting steps you've already tried
-
A photo or video showing the problem (recommended)
We stand behind the NOMAD and are here to support you every step of the way—under the stars and beyond.
Description
🕒 Time Frame
This extended warranty covers your tracker for an additional year beyond the original 1-year warranty — providing 2 years of total coverage from the original parcel delivery date.
✅ What’s Covered
Condition 1: Tracker not working and fails the one-hour test
If your tracker is not functioning and fails to run for at least one hour during testing—even after following the recommended troubleshooting steps—it is covered for replacement under the extended warranty.
Not sure how to perform the one-hour test? Please contact our support team and we’ll send you a quick guide.
Condition 2: Tracker moves and passes the one-hour test, but still has tracking issues
If the tracker appears to work normally and passes the one-hour test, but your issue remains unresolved after applying our repair suggestions, it is also eligible for replacement.
Condition 3: Missing Accessories
Some users may not use the tracker right away and only realize accessories are missing after the standard 1-year warranty period.
With this extended warranty, we will resend the missing accessories via standard post shipping.
❌ What’s Not Covered
Battery aging or degradation
The battery is not covered under the extended warranty. Battery wear and reduced performance over time is considered normal and expected.
Note: Our standard 1-year warranty already includes battery coverage. The extended warranty only applies to the tracker’s core functionality, not the battery after the first year.
🛠️ How to Claim
To make a claim under your extended warranty, please contact our support team with:
-
Your order number
-
A description of the issue
-
Any troubleshooting steps you've already tried
-
A photo or video showing the problem (recommended)
We stand behind the NOMAD and are here to support you every step of the way—under the stars and beyond.
