Returns & Exchanges
At Move Shoot Move Photography Limited, we want you to be fully satisfied with your gear; therefore, we offer a 30-day return policy for items in original condition. Whether you are upgrading your star tracker or adjusting your kit, we are here to ensure a smooth transition for your photography needs.
Initiate Your Request
Contact our support team within 30 days of receiving your order to request a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the electronics in their original packaging, ensuring all cables, mounts, and manuals are included to avoid restocking fees.
Ship the Item
Affix the provided shipping label or use a tracked carrier to send the package back to our designated service center.
Receive Your Refund
Once our technicians inspect the hardware for functionality and condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing