Frequently Asked Questions
Everything you need to know about our star trackers and photography gear.
What is the typical shipping time for international orders?
We ship worldwide from our warehouses. Orders are typically processed within 1-2 business days, and international delivery usually takes 7-15 business days depending on your location and customs processing.
What is your return policy for star trackers?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the product in its original packaging and condition for a refund. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
Do your products come with a warranty?
Yes, all Move Shoot Move star trackers and accessories come with a 1-year limited warranty covering manufacturing defects and hardware failures under normal use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout experience.
Are your star trackers compatible with all camera brands?
Our trackers are designed to be universal. As long as your camera can be mounted via a standard 1/4" or 3/8" tripod screw, it will be compatible with our rotators and brackets.
How can I track my order once it has been shipped?
Once your order is dispatched, you will receive an email with a tracking number and a link to the carrier's website where you can monitor your package's progress in real-time.